At Tripoint  Canada, we value your personal privacy and always strive for a high level of data protection. This privacy policy provides information on how we collect, process, and share your personal information. It also describes your rights and how to exercise them. It is important that you read and understand this policy so that you feel secure in our treatment of your personal data. If you have any questions, please feel free to contact us at info@tripointcanada.ca.

What is personal information and what does processing of personal information mean?

Personal information is any type of information that can be directly or indirectly linked to a physical person. This can be, for example, name, address, telephone number or email address, but also images and sound recordings that are processed in a computer, even if no names are mentioned. Encrypted data and various types of electronic identities such as IP numbers are also personal information if they can be linked to a physical person. Processing of personal information is everything that happens with the personal information, and each action taken with personal information constitutes processing, regardless of whether it is performed automatically or not. Some typical processing of personal information includes collection, registration, organization, structuring, storage, processing, transfer, and deletion.

Where do we collect personal information from?

• Through us when we analyze your behavior when you visit our website, for example through IP number, country, visited pages, interactions, clicks, and searches.
• From you when you provide information to us by making a purchase, for example name, email address, telephone number, payment information, and goods. Also, sent transaction emails, order confirmations, delivery information, returns, and refunds.
• From third parties, such as Shopify

Who is responsible for the personal information we collect?

Rock Gear Distribution o/a Tripoint Canada is responsible for the company's processing of personal information. If you have further questions about how we process your personal information, you are welcome to contact us at info@tripointcanada.ca.

What personal information do we process?

In order to manage your order and purchase, we need to process the following information about you:

• Name, address, telephone number, and email
• Payment information and payment history
• Information about your order, such as order number, product, delivery address, and invoice

This collection of personal information is necessary for us to fulfill our obligations under the purchase agreement. We do this with the legal basis of fulfilling the purchase agreement. If the information is not provided, our obligations cannot be fulfilled, and we will have to deny your purchase. We save the information to be able to assist you with any complaints and warranty issues. You can revoke your consent at any time.

In customer service cases, we may process the following information about you:

• Name, address, telephone number, and email
• Payment information and payment history
• Information about your order, such as order number and product

We do this with the legal basis that the processing is necessary to satisfy our and your legitimate interest in being able to answer your questions. Processing of this personal information is necessary for us to meet your and our interest in handling customer service cases.

If you want to receive our newsletter, receive offers, etc., we need to process the following information about you:

• Name
• Email
• Country

We do this with the legal basis of consent, which means that we only collect your information when we have received your consent in connection with you providing the information. You can withdraw your consent at any time by contacting us or clicking the unsubscribe button at checkout or in your subscription confirmation email. 

Rights

As a registered customer with Tripoint Canada, you have the following rights:

• You can request information about the personal information we have about you at any time and under certain circumstances, you have the right to have your personal information deleted, for example, if the processing is based on consent and you have withdrawn this consent. However, this does not apply if we are required by law to retain the information. You also have the right to request the provision of the information you have provided to us in a commonly used machine-readable format for transfer to another specific recipient. You have the right to object to the processing of your data based on certain reasons. For example, you can object to the processing of your personal data if the purpose is direct marketing and profiling. We want to ensure that your personal information is correct and up-to-date, and you also have the right to have incorrect information about you corrected. If the information you have provided to us changes, for example, if you change your email address, name, or payment details, just contact us at info@tripointcanada.ca.

Consent

Where we have requested your consent, you have the right to withdraw your consent at any time for future processing. This means that if you withdraw your consent, we do not have the right to continue processing already collected personal information based on your previous consent. Please email us to withdraw your consent.

Acceptance of this privacy policy

By using our website and online services, you accept and approve the terms of this privacy policy. If we update this privacy policy in the future and you do not accept these changes, you can choose to close your account. By continuing to use our services after we have updated our privacy policy, it means that you approve the full terms of the updated privacy policy. We will retain your information (including your personal information) for as long as necessary to fulfill the above purposes or if required by law to do so. After that, your personal information will be deleted or anonymized.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call 1-403-562-2051 or email us at info@tripointcanada.ca.